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- The player from Poland requested a withdrawal less than two weeks prior owo submitting this complaint.
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- However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the nadprogram państwa active.
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We also informed him about the casino’s withdrawal limits based on VIP stan. However, the player did not respond to our messages, leading us owo reject the complaint. The player from Austria had won 100 thousand euros and successfully withdrew the first cztery thousand euros.
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- We ended up closing the complaint as ‘unresolved’ because the casino failed owo reply.
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- Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal.
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The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness to provide evidence of her claims. Therefore, the complaint was not upheld, and the case państwa closed. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. HellSpin Casino has a good customer support, judging żeby the results of our testing.